Budget Lawns Plus Privacy Policy
Last updated: 14 September 2026
Budget Lawns Plus respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Budget Lawns Plus collects, holds, uses and discloses personal information when you interact with us, including through our website, social media pages, advertising, customer enquiries and franchise enquiries.
1. Personal information we collect
The types of personal information we may collect depend on how you interact with Budget Lawns Plus and may include:
- your name;
- residential or business address;
- suburb and postcode;
- telephone or mobile number;
- email address;
- information you provide when requesting a quote or making a service enquiry;
- details relating to lawn, garden and property maintenance services you request;
- information provided when making a franchise enquiry;
- information about your interest in operating a Budget Lawns Plus franchise;
- your preferred timeframe for commencing a business;
- information you provide about your ability or willingness to make a franchise investment;
- correspondence and communications between you and Budget Lawns Plus; and
- information collected through our website, online forms, advertising platforms and social media.
We generally only collect information that is reasonably necessary for our business activities.
2. How we collect personal information
We may collect personal information directly from you when you:
- submit an enquiry through the Budget Lawns Plus website;
- request a quote or service;
- telephone, email or otherwise contact us;
- submit a franchise enquiry;
- complete a Budget Lawns Plus form on Facebook, Instagram or another advertising platform;
- communicate with Budget Lawns Plus through social media;
- respond to one of our advertisements;
- meet or speak with us about becoming a franchisee; or
- otherwise provide your information to us.
We may also receive information through service providers and platforms we use to operate and market our business, including website hosting, email, social media, online advertising and customer management services.
3. Facebook, Instagram and online lead forms
Budget Lawns Plus may advertise franchise opportunities and services through Facebook, Instagram and other online platforms.
If you submit your details through a Budget Lawns Plus Facebook or Instagram lead form, the information you provide may be supplied to Budget Lawns Plus by Meta.
This may include your:
- name;
- telephone number;
- email address;
- suburb;
- preferred timeframe for starting a business; and
- responses to questions relating to a Budget Lawns Plus franchise opportunity.
We use this information to respond to your enquiry and, where relevant, contact you about the Budget Lawns Plus franchise opportunity.
Your use of Facebook, Instagram and other third-party platforms is also subject to the privacy practices and policies of those providers.
4. Franchise enquiries
If you enquire about becoming a Budget Lawns Plus franchisee, we may collect information necessary to assess and respond to your enquiry.
This may include information about:
- your contact details and location;
- your current circumstances and business interests;
- your preferred franchise territory;
- when you would like to commence;
- your previous business or work experience;
- your ability or willingness to make the required franchise investment; and
- other information you voluntarily provide during the franchise enquiry and application process.
We may use this information to:
- contact you regarding your enquiry;
- provide information about Budget Lawns Plus franchise opportunities;
- determine whether an available territory may be suitable;
- discuss the franchise opportunity with you;
- progress a franchise application;
- meet applicable legal and regulatory requirements; and
- maintain records of franchise enquiries and applications.
Submitting an enquiry does not create any obligation for you to purchase a franchise or for Budget Lawns Plus to offer you a franchise.
5. How we use personal information
Budget Lawns Plus may use personal information to:
- respond to enquiries;
- provide quotes and lawn and garden maintenance services;
- communicate with customers and prospective customers;
- respond to franchise enquiries;
- provide information about franchise opportunities;
- communicate with prospective and existing franchisees;
- administer our franchise network;
- manage customer relationships;
- improve our website, services and business operations;
- conduct advertising and marketing;
- follow up previous enquiries;
- maintain business records;
- prevent or investigate suspected fraud or misuse; and
- comply with applicable legal and regulatory obligations.
Where appropriate, we may also contact you about Budget Lawns Plus services or opportunities that are relevant to an enquiry you have made.
You may ask us to stop sending you marketing communications at any time.
6. Disclosure of personal information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Budget Lawns Plus franchisees where relevant to providing services;
- contractors and service providers assisting us to operate our business;
- website, email and technology service providers;
- advertising and marketing service providers;
- professional advisers, including accountants, lawyers and franchise advisers;
- payment or administrative service providers; and
- government authorities, regulators or other parties where required or authorised by law.
We take reasonable steps to limit disclosures to information required for the relevant purpose.
7. Third-party services and overseas processing
Budget Lawns Plus uses third-party technology and online services in operating and marketing the business.
These may include social media, advertising, website hosting, email, cloud storage and other technology providers.
Some providers may store or process information using infrastructure located outside Australia. The location in which information is processed may depend on the particular service provider and its systems.
Where applicable, third-party providers handle information in accordance with their own privacy policies and contractual arrangements.
8. Website information and cookies
When you visit the Budget Lawns Plus website, certain technical information may be collected automatically.
This may include:
- your IP address;
- browser and device information;
- pages you visit;
- the date and time of your visit;
- referring websites; and
- interactions with our website.
Our website and advertising services may use cookies and similar technologies to help the website function, understand website usage, measure advertising performance and deliver relevant advertising.
You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Advertising and analytics
Budget Lawns Plus may use advertising and analytics services provided by third parties, including services associated with search engines and social media platforms.
These services may use cookies, pixels or similar technologies to measure website visits, advertising performance and interactions with our advertisements.
Information collected through these technologies may also be subject to the privacy policies of the relevant third-party providers.
10. Storage and security
Budget Lawns Plus takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be held electronically or in physical records and may be stored using third-party technology or cloud service providers.
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information we hold.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal or business record-keeping requirements.
11. Accessing or correcting your personal information
You may contact Budget Lawns Plus if you would like to:
- request access to personal information we hold about you;
- ask us to correct information that is inaccurate, incomplete or out of date; or
- ask a question about how your personal information is handled.
We may need to verify your identity before providing access to personal information.
12. Marketing communications
Budget Lawns Plus respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Budget Lawns Plus collects, holds, uses and discloses personal information when you interact with us, including through our website, social media pages, advertising, customer enquiries and franchise enquiries.
13. Privacy enquiries and complaints
If you have a question, concern or complaint about how Budget Lawns Plus has handled your personal information, please contact us.
We will review your enquiry or complaint and endeavour to respond within a reasonable period.
Budget Lawns Plus
Email: info@budgetlawnsplus.com.au
Phone: 1300 866 122
Website: budgetlawnsplus.com.au
If applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding a privacy concern.
14. Links to other websites
The Budget Lawns Plus website may contain links to third-party websites.
Budget Lawns Plus is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Changes to this Privacy Policy
Budget Lawns Plus may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.
The current version will be published on the Budget Lawns Plus website and will show the date it was last updated.